Dealing with Problems
Expertise and knowledge in
any field requires education and hard work. Education may come in
the form of in-house training or degree programs. Often the fastest
path to education is by reading. Below are a number of selected
readings that have either been recommended, reviewed or used in our own
13 Fatal Errors Managers Make and How You Can Avoid Them
W. Steven Brown, 1995,
Biggest Mistakes Managers Make, Clay Carr, 1997
Highlights mistakes in not having clear objectives; being defensive to criticism; showing
favoritism; creating a trusting atmosphere; delegating the wrong job; inadequate networking; dealing with performance; and managing one's own career
Supervisor's Portable Answer Book, George T. Fuller, 1989
Proven answers to the problems you'll face on the job in a Q and A format.
Answers to problems in motivation, communications,
performance and office politics.
Dealing with Difficult People, (Essential Managers Series),
Christina Osborne, 2002
Key techniques, skills, and methods for
dealing with difficult people.
The Manager's Question and Answer Book,
Florence M. Stone, 2003
Answers to over 100 common questions including
how to manage conflict, effective recruiting, managing employee performance,
dealing with politics, and
Supervisor's Script Book,
Raymond Dreyfack, 1996
Word-for-word responses you can use to successfully deal with
conflict, gain support for your initiatives, and stop potentially
Why Employees Don't Do What They're Supposed To Do and What To Do About It, Ferdinand F.
A practical approach to employee performance issues.