Protect your device in case of loss, theft and other unexpected events life throws your way. You can enroll in PHP or PHP Device Insurance while making a qualified Metro by
Stay covered with device insurance
For a limited time, current and new Metro customer can sign up for phone protection from now through December 31.
Worry-free wireless
Get affordable deviceinsurance and mobilesecurity with
PremiumHandset Protection.®
See how to enroll Start a claim
Worry-free wireless
Loss and theft
Being without your device is stressful enough. We've got you covered if it's lost or stolen.
Loss and theft
Major parts covered
Not only is your device covered, but so is the standard battery, standard home charger and standard SIM card.
Major parts covered
Enjoy next-business-day shipping
We know you need your device. We offer next-business-day shipment when available (at no additional cost) for claims approved before 8:30 p.m. ET.
Enjoy next-business-day shipping
Accidental damage
Accidents happen and our device insurance covers most of them, including liquid damage.
Accidental damage
24/7 claims
Sometimes you need assistanceoutside business hours. Visitmymetroclaim.comany time,any day for help with filing andchecking the status of the claim.
24/7 claims
Device malfunctions
Includes mechanical or electrical breakdown-coverage after manufacturer warranty expires.
Device malfunctions
Stay covered with mobile security
Safeguard your device against online threats, viruses, data loss and risky apps. McAfee® Security for Metro by T‑Mobile with ID Theft Protection can be added to your device at any time.
Stay covered with mobile security
Coverage for 10 devices
McAfee® Security for Metro by T‑Mobile with ID Theft Protection covers up to 10 smartphones, tablets, PC's and MAC's.
Coverage for 10 devices
Identity Theft Protection
Detects and resolves identity theft to protect you from fraud.
Identity Theft Protection
Anti-theft & data protection
Track your lost device, sound an alarm, and lock and wipe your data remotely.
Anti-theft & data protection
Antivirus and web security
Protects against viruses and malicious codes, blocks risky sites, warns about data-stealing apps and quards against unsecured networks.
Antivirus and web security
True Key™ password management
Eliminate the hassle of remembering passwords with the True Key™ app.
True Key™ password management
Have more questions?
Have more questions?
Enrolling is simple
You can get Premium Handset Protection®(PHP) for as low as $5 per month per device. It includes device insurance and mobile protection. You may enroll in either program separately.Enroll in our stores, within 30 days ofactivating you eligible device. The device will need to pass a visual mechanical inspection.
Pricing varies depending on area code and device tier.to view pricingand more details.
Find a store
Monthly cost per device.2
| Devices Tier1 (Based on device value) | Tier 1 & 2 | Tier 3 & 4 | Tier 5 & 6 |
| Premium Handset Protection | $5 | $6 | $12 |
| PHP Device Insurance | $2 | $3 | $9 |
| McAfee® Security for Metro® by T‑Mobile only | | ||
Monthly cost per device for customers with a NY State area code.2
| Devices Tier1 | |||
| 1 & 2 | 3 & 4 | 5/BYOD & 6 | |
| Monthly Cost per Device | |||
| PHP (Device Insurance + McAfee Mobile Security | $5 | $6 | $12 |
| Device Insurance Only | $2 | $3 | $9 |
| McAfee® Mobile Security Only | $3 | $3 | $3 |
1To find your device tier, please visit mymetroclaim.com and go to My Deductible. As your device depreciates, it may be classified under another tier and your deductible would be adjusted accordingly.
Find your nearest store to enroll
2You can enroll in PHP or PHP Device Insurance while making a qualified Metro by
For more program details clickhere
Frequently Asked Questions
How do I file a claim
This site is the easiest way to file your claim. Go to theHomepage and start at the"File, Continue and Track My Claim"section located at the right-hand side. You may also call Assurant at 1-800-316-2075 and a care specialist will help you through the process. You’ll need the following information:
- Your mobile number, serial number or IMEI
- Your device, make and model
- Description of what happened to your device and date of incident
- Contact info (we may ask for your government issued ID)
- Your account PIN number or security question (for security purposes)
- Payment method for deductible (can be paid by credit card/debit card/eCheck)
What if I can't find the serial number (IMEI) for my device?
Your 15-digit IMEI number is typically located underneath the battery but you can also check your device’s original packaging or purchase receipt. If your device is still working, dial *#06# to display the IMEI number. For some manufacturers it’s found in the settings. You can also call your mobile carrier to get it.
Where do I find my deductible?
Go to theMy Deductiblepage to learn about the deductible that applies to your device.
Contact Us
Contact Assurant – by phone, by email, by fax or through ourcontact us form– reach out to us!
What is McAfee Security for Metro by T-Mobile with ID Theft Protection?
The suite of McAfee products includes:
- Anti-virus and data security protection for up to 10 devices with the McAfee Security for Metro app.
- Premium password management with the True Key ™ app.
- Identity Theft Protection with cyber monitoring, 24/7 live assistance for lost wallet coverage, identity fraud support and more.
What potential threats does McAfee Security for Metro by T-Mobile protect against?
We’re here to help – by phone, by email, by fax or through our contact us form – reach out to us!
- Keep your identity and devices secure against the latest viruses, malware, and online threats.
- Ensure apps aren’t more intrusive than expected.
- Check for URL, developer reputation and risky app sources.
- Remove risky apps with one-tap uninstall.
- Get warned when apps are stealing your data and easily quarantine bad apps.
- Block infected and phishing websites.
- Be warned of unsecured
Wi-Fi connections and hotspots. - ID Protection has proprietary technology that scans online black markets and alerts you when your personal or financial info is at risk.
- Cyber Monitoring analyzes millions of data points in real time to alert you if your data is being misused.
- Lost Wallet helps you cancel and reissue wallet contents like ID, credit cards, medical cards and more if you lose your wallet.
- ID Restoration Service: Dedicated agents provide guidance and can even act on your behalf to help you restore your identity if it’s stolen.
How do I activate or register McAfee Security for Metro?
- Follow the link for the McAfee Security for Metro app from the text message you received or download it directly from the app store.
- To download the latest version of the McAfee Security for Metro app,click hereor visit the Google Play™ store or App® Store.
- Create an account with your mobile number and email address.
- Turn on the requested permissions.
- Click “Set up” on the home screen to enable your premium features.
Visit mymetroclaim.com and select"Program Info" tab.
The cost of PHP is made up of the cost of PHP Device Insurance, which varies by device tier, and $3 for McAfee® Security for Metro by
McAfee Security for Metro by T‑Mobile with ID Theft Protection is subject to McAfee’s Terms & Privacy and is for personal use on supported devices. Not all features are available for all operating systems. See which devices are supported by visiting System Requirements atmcafee.com/systemrequirements. For more information, visit
mcafee.com/metrobyYour plan keeps you connected and protected, but it’s optional. You’re not required to obtain insurance in order to purchase services or devices and you may cancel at any time.
Certain claims limits and exclusions apply.Click herefor more information.
